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About Us

The Fine Print

Ordering and Confirmation

• Please contact us by phone or email to place your order.

• All items are rented for no less than one week and begin with a $25 minimum order.

• After placing your order, you will receive an invoice confirming your selections. Please review it carefully to be sure that it contains all the items you will need. Don’t hesitate to contact us with questions or concerns.

• To complete your order, a valid credit card is required as security, regardless of the method of payment.

Payments and Fees

• Payments may be made by credit card (American Express, Visa, MasterCard, Discover), check, or money order and must be made prior to your arrival.

• A $17.00 delivery fee is applied to orders delivered on standard delivery days (Friday, Saturday, and Sunday) in Brewster, Chatham, Dennis, Eastham, Harwich, and Orleans. The delivery fee to other Cape Cod towns may vary depending on location.

• A $25.00 delivery fee will be charged for orders delivered Monday through Thursday.

• New orders placed or exisiting orders changed less than one week prior to delivery date are subject to a $25.00 surcharge.

• A $25.00 fee will be charged if linens are not stripped from bed and towels are not removed from bathrooms and returned to the orginal laundry bags or containers in which they were delivered.

• A $25.00 fee will be charged for linens not ready for 9:00 am pick-up and placed in the same location to which they were delivered (unless prior arangements have been made).

• A $25.00 fee will be charged for orders canceled less than 10 days prior to scheduled arrival.

• No refunds are given for items ordered or delivered, but not used.

• All orders will include a 6.25% Massachusetts sales tax.

Delivery and Pickup

• Your linens will be delivered in a white laundry bag or plastic container, along with other requested items, either to your rental property or to your rental office.

• When you receive your order, please determine that the order is complete. Unless we are notified within 24 hours of delivery, a re-delivery fee will be applied for missing or damaged items.

• On your scheduled departure day strip all bed and place all linens, along with the inventory form in the bag(s) or container(s) provided, and leave them with any other rental items, by 9:00 am, in the location specified on the delivery order.

• If you picked up your order from a rental office, it must be returned that location by 11:00 am. Please contact your rental agent with any questions.

• A $25.00 delivery charge may apply during the off-season.

Cancellations

• Cancellations affect us significantly. For any cancellation, we must receive ten days notice prior to your scheduled arrival date for a refund, less a $25 processing fee.

 

Please note, Cape Cod Linen Rental assumes no responsibility and/or liability for any injury and/or accidents due to the use or mis-use of any rental item.

To order, or for more information please contact us. orders@cclinenrental.com 800-559-5105 508-896-0100